FlexiDesk Support App Privacy Policy

Introduction

At FlexiDesk, we believe strongly in protecting the privacy of our users. This Privacy Policy explains the types of information we may collect through the FlexiDesk Support app (“App”) on iOS and Android devices, how we use that information, and the circumstances under which we may share it.

Information We Collect

• User-Provided Information:

  • Contact information (e.g., name, email address) when you register an account or submit a support request.
  • Details about your FlexiDesk products and their setup (e.g., model, serial number, connection information) to facilitate troubleshooting.
  • Content of support requests and communications with our support team.

• Device Information:

  • Device type and model
  • Operating system version
  • IP address
  • Device identifiers

• App Usage Data

  • App features accessed
  • Frequency and duration of app usage
  • Error logs or crash reports

How We Use Your Information

• Provide Support Services: We primarily use your information to respond to your support inquiries, troubleshoot issues, and improve our FlexiDesk products.
• App Improvement: We may analyze app usage data on an aggregate level to understand how users interact with FlexiDesk Support, identify areas for improvement, and guide future development.
• Security & Maintenance: We may use technical information to maintain app security, prevent fraud, and troubleshoot operational problems.
• Communication (With Consent): If you’ve opted in, we may occasionally send you updates about FlexiDesk products, new app features, or special offers.

Information Sharing

We will not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may engage trusted third-party service providers to perform functions on our behalf (e.g., customer support, data storage). They have access to your information only as needed to perform their tasks.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
• Legal Requirements: We may disclose your information if required by law, subpoena, or to protect the safety and rights of our users, ourselves, or others.

Data Security

We take reasonable measures to safeguard your personal information from unauthorized access, use, or disclosure. This includes the use of technical, administrative, and physical safeguards.

Data Retention

We will retain your information for as long as necessary to provide you with support services, fulfill the purposes outlined in this Privacy Policy, or as required by law.

Your Choices

• Account Information: You can update or modify your account information within the app settings.
• Communications: You can opt-out of promotional communications by following the unsubscribe instructions provided in those communications or by contacting us directly.
• Data Requests: You may contact us to request access to, correction of, or deletion of your personal information.

Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

International Users

If you are using the App from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers are located or service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or within the app.

Contact Us

If you have questions about this Privacy Policy, please contact us at: support@flexidesk.cloud 

Effective Date: 01/01/2024